Gaming should be a source of fun, not stress. gv99 believes every player has the right to a safe and healthy environment. Our responsible gaming policy and tools are here to make sure of that.
At gv99, we believe online gaming is a form of entertainment — much like watching a movie or enjoying a cricket match. But like any form of entertainment, it comes with boundaries that need to be respected. Responsible gaming means staying in control of your budget, your time, and your emotions.
Many players in Bangladesh start out playing for fun, but over time can develop an unhealthy dependence on gambling. gv99 takes an active role in preventing this. Our platform offers a range of tools to help you maintain healthy gaming habits.
Responsible gaming rests on three core principles — Awareness, Control and Getting Help in Time. If you feel that gaming is affecting other areas of your life, do not wait — reach out to our support team today.
Gaming should be a small joy in life, not your whole life. When it starts to harm your family, work, or health, it is time to take action.
Many people do not realize when their gaming habits have crossed the line from normal entertainment to a problem. Watch out for these warning signs:
If you regularly experience 2 or more of the above signs, please contact our support team or take a temporary account break.
Ask yourself the following questions. Answer honestly — this is just for you:
1. Do I set a fixed budget each week before I play?
2. Can I stop when I'm losing?
3. Do I play purely for entertainment, not as a source of income?
4. Is gaming affecting my time with family or my work?
If your answers suggest you may need help, contact our support team right away — our goal is to help, not to judge.
Gv99 wants every player to have a healthy and enjoyable gaming experience. Follow the steps below to stay safe at all times:
Before each session, decide the maximum amount in BDT you're willing to spend. Once you hit that limit, stop — don't chase wins.
Playing for too long leads to fatigue and poor decisions. Take a break every hour and set a daily maximum play time.
Avoid playing when you're angry, upset, or under stress. Your judgment suffers in those moments and the risk of losses increases.
Winning and losing are both part of gambling. Chasing losses by placing bigger bets is a dangerous habit.
Hiding your gaming from family or friends is often the first sign of a problem. Transparency is your best line of defense.
Remember — there is no guaranteed strategy for winning at gambling. Any app or person promising a "sure-win formula" is a scam.
Our team is always here to help with any issue:
To help you understand how much risk you may be exposed to:
Low risk means playing occasionally within a set budget. High risk means losing control.
Gv99 provides all these tools free of charge to help keep your gaming experience safe and controlled.
Set a maximum deposit amount in BDT for each day, week, or month in advance. Limits take effect immediately once set.
Set a limit on how long you play in one session. When the limit is reached, gv99 will automatically alert you and close the session if needed.
If you need a short break, pause your account for 1 to 30 days. You will not be able to log in during this period.
For a longer break, choose self-exclusion for anywhere between 6 months and 5 years. Once activated, your account cannot be reactivated without a formal request.
Review your gaming patterns. See exactly how much time and money you have spent — all in full transparency — and make informed decisions.
After you've been playing for a set amount of time, gv99 will remind you how long you've been playing and how much you've spent in total.
We're not just following rules — we're genuinely committed to your well-being.
Age verification is mandatory when registering at gv99. No one under 18 can open an account — no exceptions.
Our support team is specially trained in responsible gaming. Whatever issue you bring to them, they will help without judgment.
Our system automatically detects unusual gaming patterns and sends alert messages to the user.
Gv99 works with local mental health organizations. If you are struggling, we will guide you to the right support.
Gv99 never targets minors or vulnerable individuals in its advertising. All our marketing strictly follows responsible practices.
Our responsible gaming policy is reviewed annually by experts and updated whenever necessary.
Gv99 firmly believes that online gaming is for adults only. We take strict measures to protect minors.
If you believe a family member or friend is struggling with problem gambling, take the following steps:
Come from a place of concern, not criticism. Say "I'm worried about you" — not "You're causing problems."
Help them speak with a mental health professional or counselor. Overcoming this alone is very difficult.
If you feel we need to be notified as a third party, please contact support — we will take the appropriate steps.